Question 1

How does credit-based pricing work?

Accepted Answer

Each reference check costs 1 credit. You purchase credits in packages (5, 20, 50, or 100), and use them whenever you need to verify employment references. Credits never expire, so you can use them at your own pace.

Question 2

Do credits expire?

Accepted Answer

No, your credits never expire. Buy them once and use them whenever you need to conduct reference checks, whether that's tomorrow or next year.

Question 3

Can I buy more credits anytime?

Accepted Answer

Yes! You can purchase additional credits at any time from your billing page. Choose the package that fits your current hiring needs.

Question 4

What's included in each reference check?

Accepted Answer

Each credit covers one complete reference check, which includes: candidate consent email, up to 5 reference contacts per check (added by you or provided by the candidate), automated email delivery, reminder emails, response collection, report exports (PDF/CSV), and AI-powered analysis (Sentiment, Risks, Values).

Question 5

Can I invite my team?

Accepted Answer

Yes! Once you purchase a credit package, you can invite up to 10 team members to your workspace. Contact support if you need additional seats. Team members share the same pool of credits and can view/manage all candidates and reports collaboratively.

Question 6

Is there a monthly subscription?

Accepted Answer

No monthly subscriptions! This is one of our key advantages. You only pay for the reference checks you need, when you need them. No recurring fees or long-term commitments.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure Stripe payment processing. Your payment information is encrypted and never stored on our servers.

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